The value-centered enterprise is protected by its strong structure and its ability to keep its strategic direction focused on the customer.  The value-centered enterprise does not measure itself by the traditions of the past; instead it measures itself by the responses and requests of its customers in an unwavering manner.  The value-centered enterprise is an upside down organization that places its most senior leaders at the bottom of the organization where they provide foundation and strength to the business.  Those leaders and team members that are nearest to actually touching or communicating with the customer are at the top of the organization, where the customer is located.

Strategically, we must understand that it is extremely difficult for traditional businesses to truly be value-centered because they are based on departments (key word depart) and divisions (key word divide) that are all seeking to prove their worth to the organization.  In addition, each department often seeks to ensure it maximizes all tools, activities, and transactions associated with their business function while being absent of how to work together with other departments to properly serve the customer.

By moving from traditional departments to value-centered service teams that work in harmony to meet the customer’s needs, we begin to structure our organization’s to be successful at the highest level.  Utilizing new measurement systems, planning tools, and financial management methods, the value-centered enterprise is poised to exceed its competition.